MDK-metal s.r.o.
U stadionu St. 331/15, Dubí, 417 02
Tel: +420 778 020 779
info@kovove-zabrany.cz www.kovove-zabrany.cz
Company ID: 027 36 128
Registered with the Regional Commercial Court in Ústí nad Labem, Section C, File No. 33870
General Terms and Conditions
General Terms and Conditions of MDK-metal s.r.o.
(hereinafter referred to as the “Terms and Conditions”)
1. Introductory Provisions
1.1 These Terms and Conditions govern the relationship between the Seller (MDK-metal s.r.o.) and the Buyer regarding the sale of goods through the kovove-zabrany.cz e-shop.
1.2 The Buyer confirms that they have read these Terms and Conditions and agree to them upon submitting an order.
2. Order and Conclusion of the Contract
2.1 The buyer places an order via the website:
2.2 The sales contract is concluded upon confirmation of the order by the seller:
2.3 The seller reserves the right to refuse an order, particularly if the merchandise is out of stock.
3. Price and Payment Terms
3.1 The prices listed on the website are final and include VAT, unless otherwise stated.
3.2 Payment can only be made by bank transfer to the seller’s account.
3.3 Payment details will be sent to the buyer by email after the order is confirmed.
3.4 The order will be shipped only after the payment has been credited to the seller’s account.
3.5 The invoice is sent to the buyer electronically to the email address provided in the order.
4. Terms of Delivery
4.1 The delivery time depends on the availability of the goods and the shipping method.
4.2 Upon receipt of the shipment, the buyer is required to check that it is undamaged and, in the event of damage, to file a report with the carrier.
4.3 If the buyer fails to accept the shipment without a valid reason, the buyer shall bear the costs of redelivery.
5. Contract Termination, Complaints, and Warranty
5.1 Liability for Defects, Claims, and Warranty—General Provisions
The rights and obligations of the contracting parties regarding liability for defects in goods and warranties are governed by the applicable laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, as amended, and the Seller’s complaint policy.
The buyer is entitled to file a complaint, particularly electronically, at the following email address:
info@kovove-zabrany.cz
5.2 Product Warranty
a) Consumer (B2C)
The seller is liable to the consumer for ensuring that the goods are free of defects upon delivery. The consumer has the right to assert claims arising from defective performance within the statutory period of 24 months from the date of delivery, unless otherwise specified for a particular product.
The warranty does not cover:
- normal wear and tear consistent with the manner of use,
- defects caused by improper installation, handling, or use contrary to the instructions,
- mechanical damage that occurred after the goods were received,
- alterations or modifications made by a third party without the seller's consent.
b) Business (B2B)
For a buyer who is a business entity, the warranty is provided to the extent specified by the Civil Code or an individual contract. Unless otherwise agreed, the warranty period is 24 months from the date of receipt of the goods.
A business owner is required to report obvious defects without undue delay after discovering them.
5.3 Timeframe for Resolving a Complaint
The seller is required to resolve a complaint without undue delay, no later than 30 calendar days from the date it was filed, unless the seller and the buyer agree on a longer period.
5.4 Withdrawal from the Contract – Consumer (B2C)
A buyer who is a consumer has the right, in accordance with Section 1829 of the Civil Code, to cancel the contract within 14 days of receiving the goods, without providing a reason.
You must notify the seller of your withdrawal from the contract, specifically by email at:
info@kovove-zabrany.cz
The buyer is required to return the goods no later than 14 days from the date of withdrawal from the contract. The buyer is responsible for the costs associated with returning the goods.
5.5 Exceptions to the Right of Withdrawal (B2C)
The right to cancel the contract does not apply to the following items:
- manufactured or customized to the buyer's specifications,
- which, after delivery, was irrevocably combined with other goods,
- damaged or worn in a manner that goes beyond normal handling of the goods.
5.6 Terms and Conditions for Businesses (B2B)
A buyer who is a business entity is not entitled to cancel the contract without giving a reason within 14 days, unless otherwise agreed.
Claims filed by a business are governed by the provisions of the Civil Code regarding liability for defects between businesses; the deadline for resolving such claims is also 30 days, unless otherwise agreed.
For goods manufactured or modified to order according to the buyer’s individual requirements , statutory exceptions apply, particularly with regard to the right to withdraw from the contract.
These provisions are in accordance with the applicable laws of the Czech Republic
6. Privacy Policy
6.1 The Seller processes the Buyer’s personal data only to the extent necessary to fulfill the order and in accordance with the GDPR.
7. Final Provisions
7.1 These terms and conditions are governed by Czech law.
7.2 The Seller reserves the right to amend these terms and conditions; the version in effect at the time of the order shall apply.
On January 1, 2026
MDK-metal, s.r.o.